Acer India Support Numbers – Escalation Matrix



I am using Acer products since last 5 years. I find the Acer products specially Laptops very cheap and durable as compared to other leading brands. But last month, I faced very bad experience with their customer support system. I took my 2 month old laptop having speaker problem to Service center, they experimented with the product and I did not wish to take the same product back. I have demanded for replacement of product. Which they agreed to provide and I put a mail request to customer care. Acer - Beyond

Acer Customer Service for laptop is managed by Sutherland Global Services. You can reach them at acersupport @ or can call on Toll Free number from Indian operators 1800 11 6677. After many follow-ups and some natural difficulties they had in the region (Chennai Flood), the process got delayed and finally they agreed to provide me full refund of the amount I’ve paid.

When customer care executives do not respond your questions properly, you wish to reach the next level of their support. So, below is latest contact list for all Regional head and zonal heads with their mobile number and email ID.

Some time ago, we reviewed one of the best Windows Laptops in 14 inches with incredible 8 hours battery backup.


Tollfree No. for Desktop support : 1800 11 4100
Tollfree No. for  Notebooks & Projector support: 1800 11 6677
Tollfree No. for  Tablet PC support:  1800 103 2237
Branch Area Covered Contact Person Mobile Number E-mail ID Contact Person Mobile Number E-mail ID Customer Grievance Redressal E-Mail ID
Delhi Delhi, NCR Praveen Bisht 9910100474 Satish Sharma 9871899985
Chandigarh HP,J&K,
Punjab, Haryana,
Sanjiv Kumar 8054499104 Abhijit Sarkar 9899713182
Arun Sharma 7838387326 Abhijit Sarkar 9899713182
Lucknow UP & Utrakan Girja S Pandey 9794832322 Abhijit Sarkar 9899713182
Sharad Dubey 7080007400 Abhijit Sarkar 9899713182
Jaipur Rajasthan Viraj Sharma 8094260670 Satish Sharma 9871899985
Bhopal MP & Chatisgarh Deepak Sinha 9871886602 Abhijit Sarkar 9899713182
Kolkata West Bengal & Jharkhand Jitendra Chopra 9830388772 Rajesh Kumar 9830703636
Debjyoti Sanyal 9836466415 Rajesh Kumar 9830703636
Guwahati Assam, Manipur, Mizoram,Nagaland,Tripura Nabadeka 9854092884 Rajesh Kumar 9830703636
Patna Bihar & Patna RR Himanshu 9934363404 Rajesh Kumar 9830703636
Bhubneshwar Orissa RajKishore Gouda 9437573735 Rajesh Kumar 9830703636
Bangalore Karnataka Suresh Kumar 9900108007 Vinod Karunakaran 9745203088
Hyderabad AP & Telangana Rajasekhar Kasarla 9701903133 Mohan VV 9840921666
Chennai Tamil Nadu Rozario 8144050222 Mohan VV 9840921666
Kochi Kerela Jackson TJ 9620135456 Vinod Karunakaran 9745203088
Ahmedabad Gujarat Jitender Kanneria 9624788999 Pritesh Joshi 9819023866
Mumbai Mumbai Mahesh Mahapadi 9769033340 Abhay Kumar 9820055950
Pune & Goa Maharashtra (without Mumbai) Goa Atul Joshi 9967460627 Uday Phokmare 9372331246

Download file: Support Escalation Matrix

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